Shipping Information:
Our UK shipping rates are as follows
£5.99 for orders to the value of £99.99
Free for orders £100.00 and above*
*Unfortunately at this time this excludes areas in the Highlands , offshore locations and some Scottish postcodes where additional charges may apply. This will be product dependent as larger items and fuel will incur a charge. Please enter your postcode into the checkout page and a delivery price will be displayed to you.
We are also unable to offer free shipping on tractors if you are outside of our local delivery area.
We use Evri, DPD and Royal Mail for small to medium items. Larger / bulky items are sent by specialist couriers.
Our average time from an order being received to it being despatched is 3 working days, we do politely request that you do not chase an order (unless urgent) within the first 4 days.
Please note that some items may take up to 5 working days to ship. We stock some of our items at our retail store, which may take a little while longer to transport to our warehouse and then get them dispatched.
Tractors
All tractors go through a full pre delivery inspection prior to despatch and this takes approximately 5-7 working days. We will call you once the tractor is ready to be shipped to make arrangements for delivery.
The following postcode areas may incur supplemental postage charges:
- JE, GY, AB, DD, V, HS, KA27-28, KW, PH15-16, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, IV; PO30-41.
Please Note:
Where a pre-arranged delivery has failed to take place due to the lack of an authorised signatory being present, additional delivery charges will apply before the rescheduling of a second shipment.
Where delivery instructions requesting items to be left in a safe location are stated, full responsibility of the item is that of the customer. Any loss or damage of items, left as instructed by the customer, will not be accepted.
Overseas Orders:
Customers from outside of the UK should not order goods unless they have had agreement from Garden Machines Ltd that delivery to your location can be made. Orders placed for delivery outside of the UK without our agreement may be subject to cancellation.
Please email us at enquiries@gardenmachinesltd.co.uk for a quotation, ensuring that you specify the item you require, quantity and the full delivery destination including ZIP code.
Returns:
Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your purchase. This must be unused and in its original packaging.
You must notify us in writing, either by post or email, within 14 working days from the day after receipt of your item. If you fail to notify us within this time, you forfeit your rights to return your purchase.
If you wish to return your purchase, it is the responsibility of the customer to return it at their cost, or cover the cost should we be required to collect the item.
This does not affect your statutory rights.
Exchanges:
- If an exchange is required for an item of higher value, you will be refunded upon Garden Machines Ltd receiving the original item so that re-purchase of the required item can be made at a higher price.
Note: You will be notified on the date of refund. - If an exchange is required for an item of lower value, then the difference in price will be refunded to you upon receiving the original item, and the replacement item will be sent out.
Note: Please detail which item is required for exchange on the reverse of your delivery note.
In the event of the replacement item being unavailable, a refund will be made.
